Different Dispatchers and Different Railroads

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Beverlyhelper

beverlyhelper
Listening in on various RailroadRadio.net channels has raised for me interesting questions on different dispatching techniques and styles. For instance, "Dennis," who dispatches days on the Gateway Sub of the BNSF has a laid back kind of style, almost lilting vocal style, melodic in a way, and the crews working there seem to have great respect for him, like he's a calming influence in their daily work. Then there's a dispatcher on BNSF further up north who seems to be on the verge of frustration sometimes, resignation other times. I recently tuned into the Moffat Sub on the UP and it was like listening to a drill sergeant, spitting out instructions in short staccato statements, and not taking any gruff from anyone.

I'd be interested in hearing from train crews as who what makes a good dispatcher, and how they respond to the different vocal styles and deliveries.
 

setxrailfan

John 3:16
I sometimes call BNSF DS137 at Spring, TX on the phone to get a train lineup instead of waiting for him/her to answer the radio. It seems to me that they are much more calmer on the phone. Even though it's a recorded line it is just a conversation between him and I.
 

markgillings

BNSF Gandy
Listen for Pat, PJW, on BNSF Seattle Terminal 2nd shift. She is well liked by train crews and MOW as well. Instead of being 100% all business over the radio, she adds laughs and has kind of a conversational style about her.
 

Beverlyhelper

beverlyhelper
Seattle Terminal

Listen for Pat, PJW, on BNSF Seattle Terminal 2nd shift. She is well liked by train crews and MOW as well. Instead of being 100% all business over the radio, she adds laughs and has kind of a conversational style about her.
Sadly, I don't see Seattle Terminal on the Railroadradio.net list. Centralia North and UP is the closest it comes.
 

markgillings

BNSF Gandy
I'd be interested in hearing from train crews as who what makes a good dispatcher, and how they respond to the different vocal styles and deliveries.
With enough time working with the various dispatchers, you definitely learn their respective styles. From a MOW perspective, I'd say one of the more significant differences is how they give and release track authorities. There are certain things that must be stated and then repeated, but some DSs have their own order in how that goes. Another thing is speed. Sometimes, you're really scribbling fast when copying authority!
 

roee

Active Member
Another thing is speed. Sometimes, you're really scribbling fast when copying authority!
That is what is nice about getting track authority on the computer. No more speed writing. Some dispatchers are super quick to work with you, and some take for ever to respond to your request.

The best dispatchers seem to like their jobs. You get some dispatchers that it sounds like they hate being there, and to talk to you is an inconvenience, even when you are there to fix and issue.
 

kskcsfan

kskcsfan
I haven't heard very many dispatcher-crew conversations but last night I over heard a female UP dispatcher here on the Salina Sub, she had 3 trains in about 20 miles and she was talking about 1,000 miles and hour.
 

nwkrailfan

New Member
I also have heard her...more than once, even I have trouble understanding her I can't imagine the crews trying to scribble down Track Warrants.
 
There was a dispatcher here in So Cal on the UP who was quite the character.
His name was Jim Murphy and i believe he retired. Very entertaining at his job.
I miss hearing him.:D
 

Ballard Beaver

ballard beaver
1. what is up with TCM? havent heard him in seattle lately. though he is super dry and meticulous, i like him because he is *good* -- he handles the morning commuter hours, which are more difficult than the PM commuter hours because there are more freights moving in the terminal in the AM. you just get the sense that he is on top of things and he doesnt mess up much.

2. i always wondered what crews thought of Pat in seattle, because i notice she apologizes more than any other dispatcher...things often appear to "slip her mind." and she seems to be goofing things up. she also goes out on smoke breaks and can be thus awol, and she likes to talk into the wrong radio a lot. that said, she is also probably the best personality in the terminal, as mark gillings mentioned.

3. this UP dispatcher who i thought refers to himself as "wolfman" works the graveyard in the yuma, arizona area -- this guy is the best. great voice, funny, etc. last heard him spring 2010 dont know if he is still there.
 




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