Amtrak Coronavirus Updated: Friday, April 3 5:30 p.m. ET
LATEST NEWS & UPDATES: At this time, various states are undertaking specific safety precautions at stations for customers arriving from out of state. Check with each state for specific guidance. The Centers for Disease Control and Prevention has urged residents of New York, New Jersey and Connecticut to refrain from non-essential travel for 14 days. Amtrak service continues to operate on the Northeast Corridor to provide vital transportation for employees of essential services. While Amtrak continues to operate, we have temporarily suspended the following services due to reduced demand. See details on service impacts.
The safety of Amtrak’s customers and employees is our top priority. Amtrak continues to monitor the coronavirus situation closely and we are taking action based on guidance from public health experts.
Amtrak is taking extra steps to sanitize stations and trains, including taking the following measures:
- Enhancing cleaning protocols: We have increased the frequency of cleaning services onboard trains and at our stations.
- Increasing disinfectant supplies: We have increased the quantity of sanitizers and disinfectant wipes available for customers and employees onboard trains and at our stations.
- Reinforcing good hygiene practices: We are regularly sharing best practices with employees and customers on ways to protect against communicable diseases.
- Limiting bookings: To help maintain CDC recommendations for social distancing onboard our trains, we are temporarily reducing coach class and business class sales to 50% capacity.
- Going cashless: As an added measure to ensure the health and safety of our customers and employees, we will temporarily be accepting cashless payments only in stations and on trains.
Ticket Changes and/or Cancellations
Amtrak is waiving change fees for reservations made before May 31, 2020. To modify a reservation, customers can log in to their account, go to ‘Modify Trip’ on Amtrak.com, or find their reservation from their account on the home screen in the Amtrak app. A fare difference may apply to a new itinerary. If customers want to cancel their reservation with no fee, they must call 800-USA-RAIL and speak with an agent (not available via Amtrak.com or the app).
